Spa Policies

 

At Silken Body Day Spa we value our old customers as well as our new ones. We would like to give all our clients a place to fully relax and and enjoy themselves. In order to do so we have to set a few guidelines to ensure that everyone's happiness is fulfilled.

 

1. You know you like to go where everybody knows your name
   Although it can seem like a hassle to do all that reading and writing, it is important to fill out forms that are required for your services. Knowing any necessary information about our clients help us give the best day of stress-free pampering. Besides, we take pride in knowing each one of our clients, so don't be surprised when you find yourself coming to a place where everybody knows your name.
    

2. A 24-hour cancellation policy. Our aim is to give our clients the best level of service possible, unfortunately time is very valuable and costly. When reserving a package or group appointment, not only do we guarantee your time and service length, we must turn away other customers who may want your time as well. So, if you cancel less than 24 hours ahead of time, we still need to compensate our staff for their time. This is why we require a credit card from you with all package and group appointments.
    

3. Please be on time
   We would like you to get the most out of your time, without having to rush to finish on time for our next clients. Unfortunately, we do have a schedule to keep up with and so if you're running late, please understand that we will have to cut your services short accordingly. 
    

4. Returns and exchanges
   All gift card sales are final and cannot be redeemed for cash.
    

5. Gift Cards
   All gift cards expire 3 years after the date of purchase.